UptimeApe

UptimeApe Terms and Conditions

Welcome to UptimeApe! These terms and conditions outline the rules and regulations for the use of UptimeApe’s Website Care Plans. By accessing this website, we assume you accept these terms and conditions. Do not continue to use UptimeApe if you do not agree to take all of the terms and conditions stated on this page.

1. Introduction

1.1 By subscribing to UptimeApe’s website care plans, you agree to these terms and conditions and assert that you understand them in full.

1.2 These terms can be updated occasionally, and it is your responsibility to check regularly for any changes.

2. Services Description

2.1 Website Care Plans – UptimeApe offers various packages designed to maintain and enhance your website’s performance, security, and content management.

2.2 The specifics of each plan, including features and pricing, are detailed on our services page and are subject to change.

3. Payments and Refunds

3.1 Subscription Fees – Subscription fees are billed monthly or annually, depending on the plan selected. Payment is due in advance.

3.2 Refund Policy

3.2.1 General Refund Policy

We strive to provide exceptional service and customer satisfaction. If you are not satisfied with our services, you may be eligible for a refund under the following conditions:

  • 7-Day Money-Back Guarantee: If your account is not ready and live within 7 business days, you are entitled to a full refund. This guarantee is valid only if we receive all the required information from you to activate your account.
  • Refunds will not be issued under any circumstances once the account has been set up and activated.

3.2.2 How to Request a Refund

To request a refund, please contact our support team with your account information and the reason for the request. We will review your request and process it within 7 business days.

3.2.3 Exceptions

Refunds are not applicable for:

  • One-off development tasks
  • Custom development projects
  • Services terminated due to violation of our terms of service
  • Regular maintenance
  • Any unused resources during any period

All payments are due in advance and reflect a binding agreement to the selected plan’s terms. Failure to pay on time may result in suspension or termination of services.

4. Service Delivery

4.1 Regular Maintenance and Updates – UptimeApe will deliver services as described on our website, including regular updates to CMS, plugins, and themes, backups, security monitoring, and technical support.

4.2 Support Services:

  • Standard Support: Available via email and chat during business hours. Responses are typically provided within one business day.
  • Premium Support: Includes a dedicated account manager and priority response times. Premium support ensures faster resolution of issues and more personalized service.

5. Client Responsibilities

5.1 Accessibility – Clients must provide necessary access to website control panels, hosting environments, and content management systems to enable UptimeApe to perform its services efficiently.

5.2 Content Management – Clients are responsible for keeping their content updated and compliant with legal standards. UptimeApe can assist with content management as per the selected care plan.

5.3 Backups – While UptimeApe performs regular backups, clients are encouraged to maintain their own backup copies as an extra precaution.

6. Intellectual Property

6.1 All content, trademarks, and data housed on our website are the property of UptimeApe and may not be used or reproduced without explicit consent.

6.2 Any work provided by UptimeApe remains our property until full payment is received. Upon full payment, ownership rights are transferred to the client.

7. Termination and Suspension

7.1 UptimeApe reserves the right to suspend or terminate services if any terms or conditions are violated, or if payment is not received on time.

7.2 Termination Process:

  • Clients may cancel their subscription at any time through their account dashboard.
  • Upon termination, all services will cease immediately, and no further payments will be charged. Any data or content hosted by UptimeApe may be deleted upon termination.

8. Limitation of Liability

8.1 To the maximum extent permitted by applicable law, UptimeApe shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

8.2 Our liability is limited to the amount paid by the client for the current subscription period, regardless of the situation.

9. Privacy and Data Protection

9.1 We are committed to safeguarding the privacy of our clients; refer to our Privacy Policy for details.

9.2 Personal data will be used only for service delivery and will not be shared with third parties without consent, except as required by law.

10. Governing Law

10.1 These terms shall be governed and construed in accordance with the laws of Ghaziabad, UP, India, without regard to its conflict of law provisions.

10.2 Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, UP, India.

11. Dispute Resolution

11.1 Any disputes arising under these terms shall be resolved through binding arbitration or small claims courts in Ghaziabad, UP, India.

11.2 In the event of arbitration, both parties shall mutually agree upon a single arbitrator whose decision shall be final and binding.

12. Contact Information

12.1 For any questions or concerns regarding these terms, please contact us at –

UptimeApe

India – Ghaziabad, UP, India

USA – Tampa, FL, United States

Email – [email protected].

Phone Number – +1 (727) 222-4348

12.2 We aim to respond to inquiries within two business days.